Amy 2.0: Human Resources Virtual Assistant
HACEBÂ
📍 Colombia – Home Appliances Sector
Context
HACEB faced a high volume of repetitive inquiries handled by the Human Resources department, negatively impacting productivity and response times. Employees spent significant time searching for information, while the initial bot only provided generic responses without personalized data. Additionally, there were no tools in place to measure interactions or employee satisfaction, limiting continuous service improvement.
The Challenge
The challenge was to evolve the existing bot so it could:
- Securely access personalized employee information.
- Reduce the operational workload of the HR team.
- Incorporate interaction and sentiment monitoring mechanisms to measure user impact and satisfaction.
iData’s solution
iData assembled a specialized team to evolve the bot into an intelligent virtual assistant. Through an agile approach, the new Amy 2.0
- Provides immediate and personalized responses to each employee.
- Dramatically reduces information search times.
- Integrates a sentiment monitoring dashboard to evaluate the user experience in real time and identify opportunities for improvement.
- Integrates a sentiment monitoring dashboard to evaluate the user experience in real time and identify opportunities for improvement.
- Integrates a sentiment monitoring dashboard to evaluate the user experience in real time and identify opportunities for improvement.
- Integrates a sentiment monitoring dashboard to evaluate the user experience in real time and identify opportunities for improvement.
Applied technologies
- Framework RAGÂ
- OpenAI GPT-4Â
- Agile delivery methodology
Satisfied clients across multiple industries
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Frequently asked questions about Data & AI
What benefits does my company gain by implementing data and AI-based solutions?
By implementing data and artificial intelligence solutions, your company can make faster and more accurate decisions, automate processes, improve operational efficiency, reduce costs, and gain real-time visibility into business performance.
How can I tell if my company is ready for a data strategy?
Your company is ready if it handles large volumes of information, needs to improve decision-making, faces process inefficiencies, or requires greater operational visibility. During an initial consultation, we assess your data maturity level and define a tailored roadmap.
Do you work with companies across different industries?
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What type of support do you offer after implementation?
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